After-sales support

To receive support for our products, you can send us a request via the RMA form (Return Merchandise Authorization) which can be downloaded from this page.
The form must be completed and shipped together with the product. Send a copy also to the email address
This procedure allows to speed up the time needed to repair the product.


For products under warranty you must also attach a copy of the invoice or receipt as proof of the date of purchase.


The shipping costs to Rimatek Srl and back to the customer are charged to the customer. If the product is under warranty the costs of returning from Rimatek to the customer of the repaired product will not be counted.